- Please contact us if you are not 100% satisfied with your purchase. We will provide refunds for purchases made within ten days of receipt.
- Returned items must be in the same condition you received it and in the original packaging.
- You are responsible for all return shipping costs.
- Returns lost in shipping or damaged will not be refunded, so please pack your item carefully.
- Please provide us with a tracking number.
- Please include your name and order number within the packaging so we know who to refund!
- Refunds will be issued back onto the original method of payment.
- Returns are not accepted on custom orders and “second sales.”
- All cancellations must be made within 24 hours of purchase for a full refund.
HANDLING & CARE INSTRUCTIONS
- Dolls should be handled with care. Avoid rough play. Spot clean as needed with a washcloth. If any dolls suffer injury please contact us and we will do our best to fix them back up.
DO YOU TAKE CUSTOM ORDERS?
- On occasion, we will open up custom spots on our website. Current turnaround time for custom orders is 6-8 weeks. Although custom orders are rare, we’ll often ask for suggestions on our Instagram page.
CAN I RESERVE A DOLL?
- We currently do not take reservations.
ITEMS SELL OUT SO FAST. HOW CAN I GET A DOLL?
- We will post on the exact hour. The item will not be held in your cart, so proceed to checkout as soon as the item is added. We recommend using Auto Fill to enter your shipping information.
DO YOU SELL WHOLESALE?
- We do not sell wholesale at this time. However we are working towards offering this and if you are interested please feel free to send us a message and we will add you information to our wholesale folder.
CAN I INCLUDE A GIFT NOTE?
- Yes, absolutely! Please contact us to make arrangements.
DO YOU GIVE DISCOUNTS?
- Please see our Bundle Codes page for our current list of codes.
For updates, please visit our Instagram page @forestcreaturedolls and sign up for our mailing list below.